ROSTER INTERCULTURAL MEDIATORS (Arabic, Urdu, Punjabi, Somali, Gonja, Pashtu, Twi, Hausa) - Survivors of Tortures Project - Palermo

Definition of the Roster:

The selected candidates will join the "Roster of Intercultural Mediators On Call" of the Survivors of Tortures Project in Palermo. Depending on the needs, professionals who are part of the roster may be contacted for a specific assignment. Being part of the roster does not guarantee being contacted.

Main Purpose

Supporting the communication and interaction between beneficiaries (migrants and refugees) of Survivors of Tortures Project in Palermo and care providers, through addressing consequences of language barriers, socio-cultural differences and discrimination, following MSF protocols and procedures, to improve access to quality health care and other relevant services and providing MSF with an understanding of local socio-cultural determinants.

Starting date and duration

Assignment according to needs in terms of start and duration.

The intercultural mediator will support all the activities of Palermo Survivors of Tortures (SoT) Project. In particular:

• Participating in all the phases of the SoT model of care (identification of patients, First Assessment, preparation of Individualized Therapeutic Plans, medical/psychological/social/legal follow-ups, discharge)
• Booking specialized medical consultations for patients and accompanying them in case of need (including Forensic Medicine consulatations)
• Supporting patients in accessing local health and social services (e.g., enrollment in the Regional Health Service, through “Tessera Sanitaria” or STP/ENI code; issuance of the tax code; issuance of the municipal residence certificate, including “Residenza fittizia”; enrollment in Italian language courses)
• Together with the Project social worker, participating in outreach activities, particularly within the main migrant/refugee communities living in Palermo metropolitan area
• Contributing in organizing the social support and Health Promotion (HP) group sessions and training within the same communities, with a particular focus on SoT-related topics
• Supporting activities of the Primary Health Care (PHC) clinic for migrants/refugees at Polyclinic “Giaccone” (“Ambulatorio di Medicina delle Migrazioni”) related to MSF SoT and HOPE Projects
• Participating to PFA – Psychological First Aid – activities in Siciliy and other regions, according to the needs and when compatible with Palermo project priorities and requirements
• Contributing to the preparation, translation and revision/update of the tools and materials used in the Project activities
• Participating in internal and external training activities
• Collecting data and information related to his/her activities
• Participating in public events to raise awareness on SoT-related topics.